Frequently Asked Questions
Have questions about Clean Bean’s professional cleaning services in Chicago?
We’ve gathered answers to the most common questions about our process, pricing, and policies — so you always know what to expect.
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General Questions
Our office hours are:
Monday – Friday: 8:30 AM – 5:00 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed
We’re closed on major holidays, including:
Easter Day, Memorial Day, Independence Day (July 4th), Labor Day, Thanksgiving Day, and Christmas Day.
Chicago, Evanston, Wilmette, Winnetka, Kenilworth, Glencoe, Highland Park, Highwood, Lake Forest, Lake Bluff, Northbrook, Deerfield, Glenview, Northfield, Bannockburn, Riverwoods, Skokie, Lincolnwood
You can submit your request online by clicking “Get A Quote” , “Book Now” or call us at (872) 221-1559.
We’ll review your details and provide a free, no-obligation estimate within a business hours.
We totally understand that plans change! Please notify us at least 3 business days in advance by emailing info@hellocleanbean.com or calling our team.
Less than 3 business days: $100 fee
Less than 8 business hours: Full appointment charge
To avoid fees, reschedule early — we’ll always do our best to accommodate you.
We proudly serve all neighborhoods in Chicago — including Lincoln Park, Logan Square, West Loop, Wicker Park, and surrounding suburbs.
Once your cleaning is complete, you’ll receive a secure invoice by email.
We accept all major credit/debit cards, ACH transfers, Apple Pay, and Google Pay.
Your satisfaction matters most. If something was missed, please report it within 24 hours and we’ll gladly return to make it right — no extra charge.
Yes! Every Clean Bean employee is background-checked, trained, and insured.
We value your trust and treat every home like our own.
Residential Maintenance Cleaning
It’s our recurring cleaning service designed to maintain a spotless home week after week.
If it’s been more than 4 weeks since your last professional cleaning, we recommend starting with a Deep Cleaning first.
We offer flexible recurring options: weekly, bi-weekly, or monthly — whatever fits your lifestyle best.
Our team dusts, vacuums, sanitizes, and shines all major areas — bathrooms, kitchens, bedrooms, and living spaces.
We remove trash, wipe down surfaces, clean sinks, and leave your home smelling fresh and organized.
Pricing depends on the size and condition of your home.
Fill out our online quote form or give us a call, and we’ll send a personalized estimate the same day.
We do our best to keep your favorite technician assigned to you for consistency.
If they’re ever unavailable, your new technician will have detailed notes to maintain the same high standard.
Simply email info@hellocleanbean.com or call us at (872) 221-1559 — we kindly ask for at least 48 hours’ notice to avoid a rescheduling fee.
Deep Cleaning Services
Deep Cleaning is a detailed, top-to-bottom service that goes beyond standard cleaning.
It includes scrubbing baseboards, hand-washing doors and fixtures, cleaning grout, and sanitizing every reachable surface.
We recommend scheduling a Deep Clean at least once or twice a year — or before starting recurring maintenance for the best long-term results.
It depends on your home’s size and condition. Typically, our team of 1–2 cleaners spends several hours ensuring every detail shines.
If anything doesn’t meet your expectations, contact us within 24 hours and send photos.
We’ll promptly send a cleaner back to fix it — satisfaction guaranteed.
Not at all. Most clients provide a key, lockbox code, or entry instructions.
Our insured and trusted cleaners will take care of everything while you relax.
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